Get in touch
Email help@orbitmyfamily.com with a short description of what you need. Include your app version (shown at the bottom of Settings in Orbit) and phone model when relevant, but never email your password, verification code, or a child’s precise location.
For privacy or deletion requests, use the subject “Orbit privacy request” and tell us which account email you use. We may verify ownership before acting.
Account and family access
If you cannot sign in, sign in again with the same Apple or Google account you used to create the family. Invitations are single-use and expire; ask the organizer for a new code if needed.
Location and notifications
Orbit needs permission for location, background updates, calendars, and notifications. On iPhone, open Settings, select Orbit, and review the permission related to the feature. On Android, open Settings ▸ Apps ▸ Orbit ▸ Permissions, and set Location to “Allow all the time” so your family still sees you when Orbit is closed. GPS, battery, connectivity, and the phone’s background limits can delay updates.
Subscriptions
Apple manages App Store billing and Google manages Google Play billing. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile picture, then Payments & subscriptions ▸ Subscriptions. Deleting Orbit does not cancel an active subscription. Inside the app, Family → Subscription shows your plan and when it renews.
Privacy and deletion
You can delete your account from Orbit Settings. Authorized family organizers can delete the family. Read the Privacy Policy for data, retention, permissions, and privacy rights.